Booking Terms and Conditions


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By Admin Photography | Portrait

Reservations made with A Step Into Nature Tours, a company registered In Rwanda.

Booking your holiday

To make a safari booking the customer should complete, sign and send in a booking form with a deposit of 50% of the safari cost requested or the full amount if the booking is made within four weeks of departure. The booking is accepted and the contract made when the company issues a confirmation invoice, which is usually within twenty-four hours of receiving the booking form.

Payments

Payment of all confirmation invoices must reach the company not later than four weeks prior to departure.
Amendments and cancellation
The company will make every effort to assist you if you wish to alter your arrangements. Requests for an amendment must be in writing, signed by the signatory of the booking form. If the Company is successful in making your requested amendment then you must pay an amendment charge of 50% per booking. If the Company is not successful then there will be no charge.

Cancellations

All cancellations must be advised in writing, signed by the signatory of the booking form. Cancellations are effective on the day that they are received by the company. Recorded delivery is strongly recommended. The following cancellation charges (together with holiday insurance premium) will be payable, depending on the number of days prior to departure the company receives your notice of cancellation. Days prior to departure date when written advice of cancellation Received Percentage of total holiday cost More than 57 days Loss of deposit
56 to 42 days 30% of total holiday cost
41 to 29 days 75% of total holiday cost
28 to 15 days 90% of total holiday cost
14 days 100% of total holiday cost

Cancellation by the company

If you fail to pay the balance of the holiday price at least eight weeks (fifty six days) before departure, the company will treat your booking as cancelled and levy the cancellation charge as set out in paragraph above. If the company is obliged to cancel your holiday in any other circumstances before departure, the company will use its best endeavors to offer alternative arrangements at no extra cost to you, or offer a substitute package of lower quality and you may recover from the company the difference in cost, or have repaid to you as soon as possible all monies paid by you. In addition, unless the cancellation has been caused by force majeure the company will pay you compensation as set out in paragraph.

Customer Care

If you have a problem during your holiday, please inform the relevant supplier (lodges) and our local representative immediately, who will endeavor to put things right. Not only may prompt action enable you to enjoy your holiday, but it is also a legal requirement, the omission of which can substantially affect your rights against our company. If it is not possible to make the complaint to the appropriate organization at the time, you should make contact with our company, so that our company can endeavor to resolve it. However, should a problem remain unresolved, a complaint should be made in writing to our company office manager within thirty days of your return.